Frequently Asked Questions
Find answers to common questions about our products and services
Ordering & Pricing
How do I place an order?
Simply browse our products, select the options you need (quantity, paper type, etc.), upload your design or use one of our templates, and proceed to checkout. Our process is quick and easy!
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, American Express, and Discover. We also accept PayPal for added convenience.
Do you offer bulk discounts?
Yes! Our pricing is tiered based on quantity. The more you order, the lower the price per card. Check our pricing calculator on any product page to see your savings.
Can I get a quote for a custom order?
Absolutely! Contact us through our Contact page or call us at 1-888-404-6018 for custom quotes on large orders or special requirements.
Design & Artwork
What file formats do you accept?
We accept PDF, AI, PSD, PNG, and JPG files. For best results, we recommend high-resolution PDF files with fonts outlined and images at 300 DPI or higher.
Do you offer design services?
Yes! We offer professional design services. You can also choose from our library of pre-made templates that you can customize with your information.
What if I don't have a design ready?
No problem! Browse our template gallery and select a design that fits your style. You can customize it with your own text, logo, and colors.
Will I see a proof before printing?
Yes, you'll receive a digital proof to review before we print. This ensures everything looks exactly how you want it.
Shipping & Delivery
How long does shipping take?
Standard shipping typically takes 5-7 business days after production. We also offer expedited shipping options at checkout for faster delivery.
Do you ship internationally?
Currently, we ship within the United States. Contact us for international shipping inquiries and we'll do our best to accommodate your needs.
How can I track my order?
Once your order ships, you'll receive a tracking number via email. You can also track your order on our Order Status page.
What if my order arrives damaged?
We stand behind our products! If your order arrives damaged, contact us immediately and we'll send a replacement at no additional cost.
Quality & Guarantee
What is your quality guarantee?
We offer a 100% satisfaction guarantee. If you're not happy with your order due to a printing error on our part, we'll reprint it for free. See our Free Reprints Policy for details.
What paper stocks do you offer?
We offer a variety of premium paper stocks including Standard, Premium, Uncoated, Plastic, Embossed, and Foil options. Each product page has detailed specifications.
Are your products eco-friendly?
We use sustainable printing practices and offer eco-friendly paper options. Contact us if you have specific environmental requirements.
Account & Support
How do I contact customer support?
You can reach us by phone at 1-888-404-6018, email through our Contact page, or use the contact form. Our team is available Monday-Friday, 9am-5pm CST.
Do I need an account to order?
No, you can checkout as a guest. However, creating an account allows you to save designs, track orders, and reorder easily.
Can I modify or cancel my order?
Orders can be modified or cancelled within 2 hours of placement. After that, production may have already started. Contact us immediately if you need to make changes.
Still have questions?
Our team is here to help! Reach out to us anytime.