Home > Questions?
Who are we?
Since 2008, we have been creating business card Web sites and printing business cards for any network marketing, MLM, or direct sales company.
Why use Tank Prints?
We print faster than our competitors, we have better quality card-stocks than most competitors, our satisfaction rate shows in our testimonials. If you're not satisfied, we will do our best to make you a lifelong customer.
How much are your business cards>
Each set of cards are priced differently per company, please check your company accordingly - Click Here
How long will it take for my business cards to get to me?
Your cards will ship from our location within 1-3 business days. Your package will be delivered to your doorstep within 5 business days of purchase. International orders and unforeseen circumstances from UPS may take longer.
How much is shipping?
A flat rate of $4.99 for all domestic US & certain areas of Canada. Alaska, Hawaii and all other International shipping is $14.99
Who do we use for shipping?
We use UPS and DHL.
Can I split up my order with different designs?
No. You will have to purchase two separate orders.
Do you offer quantites less than 250?
No.
Do I get to preview/review my business cards before they are printed?
Rest assured that if you don't like how your business cards turned out we will gladly reprint your cards for you free of charge. Unfortunately our website shopping cart technology does not allow us to show you a preview of your personalized business card.
Do you sell anything other than business cards?
No, not at this time.
Where is my order?
Please go to "Track My Package" in "your account" section on our website.
Can I add a picture or customize my order?
Yes! Please email us at info@tankprints.com and request a custom design. It is free to customize.
Help! I made a mistake on my cards!
Please contact us ASAP! You may be able to change the information on your cards if it is within the 1-hour business card prep time frame. After the hour passes, we directly put your design on the printers. Any changes after that will not be made. We try to get your business cards to you ASAP, we cannot ship quickly unless we print quickly!
Can I cancel or change my order?
Tank Prints is an automated and a self-serviced website. Once orders are submitted, it cannot be changed (after the 1-hour grace period), cancelled, or refunded.
My card got charged multiple times!! Help me remove those charges!!
Do not worry! What you're seeing is an authorization charge. Authorization charges occur between our billing system and your bank's billing system to ensure that the card is valid and the necessary funds are available in your account before the order is charged. If the order has been declined or canceled, the pending authorizations will not result in a charge.
Often when you check your bank account or credit card statement after the incident, payment authorizations are often listed as
pending. These transactions might remain in your account between 1-14 business days, depending on your card-issuing bank. Please keep in mind these are authorization requests only, not actual charges. Be advised that these charges may be filed under the name www.tankprints.com and will be refunded within 1-4 business days.
I received the wrong business cards!! What do I do?
Please contact us ASAP, so we can send you the correct cards in a timely manner!
Duplicate charges
While it may appear that you've been charged twice for an order, the pending item you noticed on your bank statement is actually an authorization charge. While you may see multiple listings on your bank account, only one charge will be deducted after the authorization is completed. When this final deduction occurs, the charge will be posted to your account as successful.
My receipt shows blank sections in the text fields. It also shows things like fax, extra phone number, if other please specify, or information I did not include. Will that be printed on my cards?
We automatically omit text that is not entered or blank fields that is not supplied from your order.
How many orders a month are required to have a personalized online website for my company?
There is no minimum amount of orders that need to be purchased. There are also no setup or cancellation fees.
What do you get with an online business card website?
1-4 custom business card templates to be placed in your store.
Co-branded website hosted by Tank Prints.
Dedicated customer service manager.
Hassle-free order processing.
How long does it take to get a business card website?
The time it takes to create your website depends on how quick you can supply us with necessary business card files, logos, and other artwork. Once we have all the legal paperwork, it will take 2-4 business days to complete, with additional days depending on minor changes needed.
What is your print & ship time?
Our print and ship time differs by product. Typically our standard card-stocks will print within 1 to 2 business days. Our flat rate shipping fee is for ground shipping from UPS. International orders will be shipped via DHL. Please note: for international shipments someone has to be present to sign off for the package.
Why don’t you deliver to PO Boxes?
Currently UPS, our shipping provider, does not deliver to P.O. Box addresses. Please make sure you input a physical address for your package to be shipped to you.
Where is my order?
Please go to "Track My Package" in my account section on our website.
I've lost my password or I cannot login to my account! What do I do?
If you've lost your password click here to reset your password. If you tried resetting your password and still no luck, please contact us and we will manually reset your account. Please supply us with the email you had used if you previously purchased our products.
My country is not listed for international shipping
Please contact us, and we will gladly add your country! We ship worldwide!
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